Privacy & Cookies

Clear Information.
No Surprises.

This notice explains what information Gas Smart Solutions Ltd receives through this website and how it is used.

Who is responsible

Gas Smart Solutions Ltd, trading as Gas Smart Heating & Cooling, is responsible for personal information collected through this website. Company number 09067786. Email hello@gassmartsolutions.co.uk with any privacy question or request.

When you contact us

If you call, email or message us, we use the contact details and job information you provide to respond, prepare quotations, arrange and carry out work, and keep appropriate business records. We use this information to take steps at your request, perform our contract with you, meet legal obligations and manage our business. We do not sell your personal information.

Anonymous website statistics

We use a limited first-party statistics system solely to understand and improve this website. It adds counts directly to daily aggregate totals for page and landing-page views, broad traffic source or campaign, page-to-page link clicks, service and navigation interactions, contact-option taps, scroll and time bands, broad device and browser type, page-speed and error bands, and a coarse service-area category such as Banbury or Other Oxfordshire.

A contact-option tap only shows that a telephone, WhatsApp or email link was pressed. It does not include the telephone number, email address, message content or whether an enquiry was completed.

The system does not set analytics cookies, create a visitor or session ID, fingerprint devices, or record an individual browsing history. The analytics database does not store IP addresses, exact locations, exact visit times, full browser user-agent strings, raw referring addresses, query strings, form contents or error messages. During a visit, the browser temporarily remembers only a broad traffic-source category and whether landing and browser counts have already been sent. These values are not unique and are cleared when the browser session ends or you turn statistics off.

Cloudflare, our hosting and security provider, necessarily processes connection information, including an IP address, to deliver and protect the website. The site converts Cloudflare’s approximate location information into a fixed broad area and saves only the aggregate count.

We rely on the statistical-purposes exception in the Privacy and Electronic Communications Regulations for this limited measurement. It is used only to improve the website—not to identify or profile visitors, personalise content, measure advertising, or make decisions about individuals. You can object at any time, free of charge, through “Cookie settings” in the footer by choosing “Turn off site-improvement statistics”.

Detailed Google Analytics

Google Analytics is separate and remains off unless you choose “Allow Google Analytics”. If allowed, we load Google’s tag and permit analytics cookies. Google Analytics may receive cookie and online identifiers, page addresses and titles, campaign information contained in a link, referring source, approximate location, device and browser information, and page or interaction events.

We send page views and named interactions such as contact-link clicks, but not telephone numbers, email addresses, form contents or messages. Advertising storage, advertising user data and advertising personalisation remain disabled, and we do not use Google Analytics for advertising. See Google’s privacy policy.

Browser storage

The website uses the following browser storage. Google Analytics cookies are created only after you choose “Allow Google Analytics”.

Technology	Provider and purpose	Duration
`gss-analytics-consent-v2` `gss-analytics-consent-date-v1`	Gas Smart Solutions — remembers your statistics choice and when it was made.	12 months
`gss-session-source` `gss-session-started` `gss-browser-counted`	Gas Smart Solutions — temporarily remembers a broad traffic-source category and prevents duplicate aggregate counts during one visit. These values are not unique visitor identifiers.	Browser session
`_ga`	Google Analytics — distinguishes consenting browsers for visitor and usage statistics.	Up to 2 years
`_ga_R548BSQPT1`	Google Analytics — maintains the state of a consenting Analytics session.	Up to 2 years

Your choices

“Use anonymous statistics only” keeps the limited first-party aggregate measurement on and leaves Google Analytics off. “Allow Google Analytics” keeps the aggregate measurement on and also enables Google Analytics.

You can change your choice at any time through “Cookie settings” in the footer. Choosing “Turn off site-improvement statistics” stops future optional measurement. Previous aggregate totals cannot be separated back into individual visits. Your choice is requested again after 12 months, or sooner if our analytics purposes or technologies materially change.

Sharing and retention

Anonymous totals are held in our Cloudflare-hosted database and are not shared for advertising. If you permit Google Analytics, Google receives the Analytics information described above. Contact and customer information is shared only where needed to provide the requested service, operate the business, meet legal duties or use trusted professional and technology providers. We keep information only for as long as reasonably required for these purposes. Aggregate website totals may be retained to compare website performance over time because they contain no visitor identifier.

Your rights

You may ask for access to your personal information, correction, deletion or restriction where the law provides these rights. You may withdraw Google Analytics permission or object to anonymous measurement at any time through “Cookie settings”. You may also complain to the Information Commissioner’s Office at ico.org.uk.

Last updated: 1 September 2026

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